When you place an order electronically from the official Neftçi store, you are considered to have accepted the pre-information form and the distance sales contract presented to you.

The shipping cost of the product, which is the cargo fee, will be paid by the buyer.

Each purchased product will be delivered to the address specified by the buyer within the legal period of 30 days. If the product is not delivered within this period, the buyer may cancel the contract.

The purchased product must be delivered in full and in accordance with the specified characteristics of the order, along with documents such as a warranty certificate and user manual.

If the sale of the purchased product is not possible, the seller must notify the buyer in writing within 3 days of learning about the situation and refund the total amount to the buyer within 15 days.

If the Product Price Is Not Paid:

If the buyer does not pay for the purchased product or cancels the payment through banking records, the seller’s obligation to deliver the product is terminated.

Shopping with Unauthorized Use of a Credit Card:

After the product has been delivered, if it is determined that the buyer’s credit card has been unlawfully used by unauthorized persons and the payment for the sold product is not transferred to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs covered by the seller.

If the Product Cannot Be Delivered Due to Unexpected Reasons:

If unforeseen circumstances arise and the product cannot be delivered, the buyer will be informed of this situation. The buyer may choose to cancel the order, request a replacement with a similar product, or postpone delivery until the issue is resolved. If the buyer cancels the order, and the payment was made in cash, the refund will be processed within 15 days. If the payment was made by credit card, the refund will be processed within 15 days, but it may take 2-3 weeks for the bank to transfer the amount to the buyer’s account.

Buyer's Responsibility to Inspect the Product:

The buyer is responsible for inspecting the product before accepting it. If the product is broken, damaged, packaging is opened, or the product is defective, it should not be accepted from the shipping company. Once the product is accepted, it is considered undamaged and intact. THE BUYER is responsible for properly caring for the product after delivery. If the return right is exercised, the product must not be used. The invoice must also be returned with the product.

The right to return a product to the official Neftçi store is only valid on match days at the “Neftçi Store” located at Neftçi Arena.

Return Period:

If the purchased item is a service, the 15-day period starts from the contract signing date. If the service execution begins with the consumer’s consent before the return period expires, the right to return cannot be used.

To use the right of return, a written notification must be sent via mail or email within the 15-day period, and the product must be unused according to the “Products That Cannot Be Returned” clause in this contract.

Return Conditions:

The invoice of the product delivered to the third party or buyer must be provided. (If the returned product’s invoice was issued in the name of a company, the company must provide a return invoice.) The return form must be completed, and the product must be returned in full with its box, packaging, and any accessories in undamaged condition.

Return Policy:

Neftçi Official Store will refund the amount calculated after deducting taxes and return any documents that place the buyer under financial obligation within a short period after receiving the withdrawal notice. Additionally, the product return will be carried out within a specified timeframe.

If the product's value decreases due to the buyer's fault or if a return becomes impossible, the buyer is responsible for compensating these losses accordingly. However, the buyer is not liable for normal changes resulting from proper use of the product within the return period.

If the use of the right of return causes the total purchase amount to fall below the campaign limit, the discount obtained from the campaign will be canceled.